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FAQ - Frequently Asked Questions

  1. I'm not your costumer which information do you need?
  2. May I buy products being an end costumer?
  3. Which is the delivery time for a flight case?
  4. Is it possible to be visited by your sales representative?
  5. Which is the difference between the different product series?
  6. Is there a catalog and/or a price list?
  7. I don't find the flight case I need in your site?

 


1.

Q: I'm not your costumer which information do you need?

A: Please send an email with your details, name, address, tax ID, phone number.


2.

Q: May I buy products being an end costumer?

A: Yes we produce flight cases for professional costumers and for end costumers too.


3.

Q: Which is the delivery time for a flight case?

A: Depends if it is a catalog product, or a bespoke solution and the work load in the production department:

- Catalog product: if not in stock, generally 1 to 2 weeks.

- Bespoke product: after project approval, generally 2 weeks.


4.

Q: Is it possible to be visited by your sales representative?

A: We don't have external sales representatives. It must be scheduled the visit of an inside sales member.


5.

Q: Which are the difference between the different product lines?

A: We have 3 product series, the differences are the materials used, woods, finishing, accessories and profiles:

 

- ECOLINE (ECO), low cost materials are used;

 

- STANDARD (STD), standard materials are used;

 

- PROFESSIONAL (PRO), tougher materials and special accessories.

 

 

Aldo there are different products series, all our flight cases are for professional use.

 

 


6.

Q: Is there a catalog and/or a price list?

A: Yes, we have a catalog with price list. Send email requesting catalog to the email address: sales@santosom.pt.


7.

Q: I don't find the flight case I need in your site?

A: Send email with brand, model of the equipment. If you need a bespoke flight case, send drawing with dimensions and description of special features and we will send a quote. With the order will be sent a 3D drawing for approval.


 

SANTOSOM - PROFESSIONAL FLIGHT CASES
YOUR CASES OUR WORLD